Office of the Ombudsman

The Office of the Ombudsman was created to provide additional support to residents with unresolved concerns; the Ombudsman is a neutral agent who will field concerns, provide information, mediate conflict and investigate complaints.

WHAT TO PROVIDE WHEN REPORTING A CONCERN

Please be sure to provide sufficient information so we may begin to research your concern. Include the following information in your request for assistance:

Contact Information

Address and/or Parcel Number for the property of concern

Tracking numbers (if applicable)

The Reason for the inquiry

 
REPORT A CONCERN BY DEPARTMENT

If your concern is with one of the below departments, please review the following links for more information and to submit your request directly to the Ombudsman representing the department:


REPORT ALL OTHER CONCERNS

For all other concerns:

Note: An electronic request should receive a response within one business day. Individual information will remain confidential if requested.


MORE ABOUT THE TEAM

The mission of the Ombudsman Office is to thoroughly research and respond to customer concerns and to identify and recommend process improvements so the people of Maricopa County may benefit from an efficient and responsive County government. Our vision is to be a trusted partner that inspires and supports a proactive and customer-focused culture at every level of Maricopa County.

We are focused on delivering an exceptional customer service experience which includes:

TeachEducating

the public on options available to resolve their concerns.

facilitateFacilitating

solutions to problems.

Round-Button-Template-userAdvocating

process improvements to make County government more efficient and responsive.